Mission Repair shines in the burgeoning sea of businesses specializing in iPhone and iPod repair services. We are pleased to bestow Mission Repair with a top rating because of their near-perfect ratings in every category and its fast turnaround time, multiple customer service options and easy, faster shipping.
Standout Features
- Repairs all formats
- Customer service options available to suit every taste
- Thorough security options ensure positive customer experience
- Twitter, Facebook and their helpful blog help customers be as informed as possible
Mission Repair can help, whether you have an old or new iPhone or iPod. They service every format listed in rating our criteria - the iPhone 2G (1st Generation), 3G, and 3GS, and the iPod 1st Gen and 2nd Gen. They have you covered, no matter the repair on any model.
Mission Repair also gives their customers plenty of customer service options (offering chat, email and phone options). They service the entire world, and have a brick and mortar location for easy drop-off/pick-up for the lucky few who live in Kansas City, KS.
The entire process of getting your device repaired at Mission Repair is made as secure as possible. They offer appreciated security features like a generous warranty (see below for details) and order tracking (for when your repaired device is ready to be sent back).
Also, an award-winning cracked iPhone and iPod repair business should take advantage of the latest social networking trends. One of Mission Repair’s stand-out social networking features is their fun Repair Blog, where they give repair tips to customers as well as keeping them up-to-date on news in the business. A feature like this is hard to come by among most other cracked iPhone/iPod repair businesses.
With Apple releasing newer models faster than most people’s pocketbooks can keep up with, it’s nice to find a repair business that can repair every model that’s ever been released, whether it’s old or new. Mission Repair repairs every iPhone released to date - 2G, 3G and 3GS - as well as both first gen and second gen iPods.
The first generation iPhone is referred to as the 2G. The latest models are the 3G and the 3GS. Mission Repair also offers 24-hour turnaround time on most orders; one of the quickest you’ll find anywhere. When they say, “We’ll fix it tomorrow,” they mean it.
Mission Repair is our top-rated product because of all the cool extras they offer, such as easy shipping and device recycling. While they do charge to evaluate your broken iPhone (which you’ll need to do if you’re not sure why it isn’t working), the cost is subtracted from your final bill if you agree to the repairs. Note: iPod evaluations are free.
Sending your device to them, to get evaluated and/or repaired, is easy. For a nominal fee, Mission Repair will send you the packaging (and packing/shipping labels to your inbox), which will help you securely send in your device to their offices; a beautiful stress-free process.
For the do-it-yourselfers out there, you can also package the device on your own (packaging instructions are provided on their site), to save on your final cost. Note: Remember to remove your SIM card before mailing (this goes for all repair businesses).
Another extra that makes Mission Repair a great place to get your iPhone/iPod repaired is their “Monitor Status” feature, which allows you to keep track of your device while it’s in their technicians’ hands. This is an especially nice feature for those wary of parting with their beloved iPhone.
For those concerned about being green, Mission Repair buys used and abandoned electronics. Their recycling program works by evaluating the worth of your device (after it’s in their hands), and if you agree on the price, they’ll keep the device, recycle the parts, and cut you a check.
Inquiring minds wanting to know everything there is about Mission Repair won’t be disappointed. For starters, Mission Repair has a thorough FAQ Help area that will answer most questions, from pricing and billing questions, detailed guarantee info, to detailed information regarding international shipping. For busy professionals who don’t have time to speak to an actual human, Mission Repair succeeds at preemptively answering almost every question you could have on their site.
For those who would like to speak with a human, Mission Repair impresses once again. For those who like instant messaging with customer service representatives, Mission Repair provides an easy-to-find chat program in the upper-left corner on their main page. And if you log into their site during the weekend, you can leave an IM message with one of their customer service representatives, who will contact you the following Monday.
And of course, Mission Repair also offers email and toll-free phone support. Their toll-free number is answered M-F, 8am - 5pm CST. And if you’re plan on contacting Mission Repair via email, they have three separate email addresses: Sales, Shipping and Purchasing, which ensures your email will be sent to the right person and returned as quickly as possible.
Mission Repair has multiple ways in which they secure your order and to make sure your experience working with them is as seamless as possible. Their stand-out security features include order tracking and shipping insurance on all return orders (using FedEx, their preferred carrier). They also offer a 90-day warranty on most repairs (be sure to chose your preferred warranty at check-out, for they offer a few different warranty options). Mission Repair also employs a secure SSL payment server (secure socket layer) on their site, ensuring all payment information sent to them is kept private and safe.
While a lot of repair businesses are springing up thanks to the iPhone’s increasing popularity, many of said businesses are lax to provide the full breadth of community features that many tech-savvy customers have come to expect. With that said, Mission Repair exceeds our expectations. They have both a Twitter account and Facebook fan page, allowing customers to communicate and swap their user experiences with Mission Repair.
Mission Repair’s impressive Repair Blog, offering tips on iPhone and iPod usage and keeping you up-to-date on the company‘s activities, is a great community feature that keeps their customers educated and entertained. It’s also unique; something that’s rarely found on other competitor’s sites.
Mission Repair’s high quality, professional service easily makes it one of the best places to get an iPhone or iPod repaired. From their all-encompassing customer service to their quick turnaround time and abundant extras that’ll persuade even the most hesitant customer, it’s no wonder Mission Repair is a top-rated product. Check out our other recommended iPhone repair sites for additional options.
